They're bosses. They're in charge. They have the power.
But while some tasks are obviously out of bounds, others are less so -- which is why bosses also shouldn't use their powers to:
Make employees feel they should attend “social” events.
No
matter where they happen to be, whenever employees are with people they
work with, it’s like they’re at work. Whatever happens there doesn’t
stay there; it comes back to work.
Embarrassing
behavior aside, some people simply don’t like to socialize outside
work. And that’s their choice… unless a boss does something to make them
feel they should attend. Then what was probably intended as a positive
get-together becomes anything but.
And
keep in mind that “pressure” can be as simple as saying, “Hey, Joel, I
hope you can come to the Christmas party...” While all you may be doing
is letting Joel know you enjoy his company, if he doesn’t want to
attend, this is what he hears: “Joel, if you don’t come to the party I
will be disappointed in you.”
The
best outside social events have themes that work for employees. Maybe
it's a kids’ Christmas party. Or a picnic at a theme park. Or taking
anyone who wants to go to a sporting event. The right move is to choose
one or two broad themes that cover the majority of employees interests,
and let that be that.
Bottom line: never try to force camaraderie or togetherness. It doesn’t work.
Make employees feel they should donate to a charity.
The United Way was the charity of choice at a previous employer, and the company's goal was 100 percent employee participation.
Pressure
enough? It got worse; every supervisor reported results from their
direct reports to the head of fundraising… who also was the plant
manager.
The United Way is a great
charity, one worthy of support. But bosses should never, even
implicitly, pressure employees to donate their time or money. Sure,
make it easy. And match contributions if you can. But make donations
voluntary, and never leave the impression that results are monitored on
an individual basis.
And don't do the "support my kid's fundraiser" thing either.
Bosses should never make employees feel that what they do with their money is the company's business.
Ask an employee to do something another employee was asked to do.
You
assign Marty a project. Then you find out Marty hasn't finished and
probably won't. You're frustrated with Marty, and you really need to get
it done... so you plop it on Sarah’s desk because you know Sarah will
come through.
And she will, but
she'll also resent it. She might be gratified to know you feel you can
count on her, but she definitely won’t be thrilled about having to pull
another person's weight.
Leave Sarah alone. Deal with Marty.
Cause employees to go without food at mealtime hours.
Say you go to a 5 p.m. wedding. If there's a reception afterwards you expect a meal to be served, right? Bosses shouldn't invite employees out for after-work drinks at 6 p.m. The time makes it a company dinner, not company drinks.
Lunchtime
meetings are the same. If it's a working lunch, provide food. Some
employees go out to eat, so if there's no food they're stuck.
And
always err on the side of caution. If you order pizza for a group and
you run out, some employees won't remember they had two great slices;
they'll only remember they wanted a third... and you were too "cheap" to
provide it.
Ask employees to evaluate themselves.
An
employee who does a great job always question the need for
self-evaluations. Doesn’t the boss already know they do a great job? On
the flip side, employees who do a poor job rarely rate themselves as
poor, which turns what could have been a constructive feedback session
into a potential argument.
Self-evaluations
may sound empowering or inclusive but are almost always a waste of
time. If it's feedback you want, ask the employee you can do to help
further develop their skills or their career.
That’s information every employee will be glad to share.
Ask employees to evaluate their peers.
I’ve
done peer evaluations. They're no fun. “Peer” means “work with.” Who
wants to criticize people they need to work with? Claim evaluations are
confidential all you want, but people always figure out who said what
about whom.
Bosses should know
employee performance inside-out. If they don’t, they should never use
employee peers as a crutch. Great bosses dig in, pay attention, and
truly know the people they lead.
Reveal personal information in the interest of “team building.”
I
once took part in a transformational leadership offsite. We were told
to make small boxes out of cardboard. (Why do offsites always seem to
involve arts and crafts?) We were told to cut out magazine photos that
represented the “outer” us, the part we show to the world.
Then
we were told to write down some things no one knew about us on slips of
paper, put the papers inside our box (get it?)... and reveal our
secrets to the group when it was our turn.
I
was okay with putting pictures on the outside of my poorly constructed
box, even though my lack of scissor skills was a tad embarrassing. I
didn’t want to create “reveal” strips, though, and said so.
“But why not?” the facilitator asked.
“Because those things are private,” I said.
“That’s the point!” he cried. “The goal is to reveal things people don’t know about you.”
“They don’t know those things about me because I don’t want them to know those things about me,” I said.
“But think about how much better you will be able to work together when you truly know each other as individuals,” he said.
“Knowing
a person's secrets doesn't help me work better with that person. Plus
sometimes I think it’s possible to know too much,” I said. “If Pete and
his wife like to dress up as a Star Wars characters on their date
nights, that’s cool for them... but I’d really rather not know.”
(I
stuck to my guns and didn’t end up participating, a potentially
career-limiting move that turned out fine when upper management's focus
shifted from “Transformational Leadership” to “Back to Basics” and
voila! I was back in vogue.)
Bosses don’t need to know their employees’ innermost thoughts and feelings. More importantly, they have no right to their innermost thoughts and feelings. They do have a right to expect solid performance.
Talk about performance, and leave all the deep dark secrets where they belong.
Ask employees to alert them when they “veer off course.”
One
of my bosses was long-winded. He realized it and asked me to signal him
whenever I thought he was monopolizing a meeting. I gave him the signal
a couple of times; in each case he irritatedly waved me off, probably
because he felt what he was saying was just too darned important.
Bosses should never ask employees to monitor their performance. To the employee it’s a no-win situation.
Ask employees to do something they don’t do.
Not something a boss “wouldn’t” do, but that a boss doesn’t
do. Would is irrelevant. Actions are everything. So lead by example.
Once in a while, help out on the crappiest jobs. Not every time, but
definitely some of the time.
Employees
may never care as much as their boss, but they will care a lot more --
and will be willing to do whatever it takes -- when they know their boss
is also willing to do whatever it takes. Once in a while, "all hands on
deck" really should mean "all."
Think
it doesn't matter? It's been twenty-five years but I still remember the
plant manager helping us load trucks at midnight in an attempt to meet a
critical customer deadline. We worked our butts off because we weren't
just told how much it mattered -- we could see how much it mattered.
What about you? What do you think bosses should never ask employees to do?
I also write for Inc.com:- 19 Things Remarkable People Think Every Day
- 20 Minutes Guaranteed to Make Every Day Better
- 10 Things Extraordinary Bosses Give Employees
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